ICT Group, Inc. has acquired Smartline of Buffalo, New York, a business unit of Nationar. Smartline is a recognized leader in telebanking services, with in-depth experience in the use of the telephone as a delivery channel. Smartline specializes in direct response marketing for financial services providers. Bicknell Advisory Services, Inc. of Scarsdale, New York acted as financial advisor to the New York State Banking Department in possession of Nationar and managed the negotiations.
Smartline was established in 1982 as the marketing arm of Empire of America and was eventually acquired by Nationar in 1991. Smartlineís clients include banks, insurance companies, credit card companies, mutual fund companies and other financial services providers. Smartline uses 140 workstations and provides 24 hour per day services.
ICT Group is a multinational provider of call center teleservices and operates multiple call centers throughout North America and Europe. Smartlineís staff and management team, under the leadership of Mark Rieman, are part of ICT Groupís Management Services division.